Shipping policy

Shipping Policy

Thank you for shopping with custumstore.

Processing time

Orders are processed within [2–3 business days]. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipment may be delayed. We’ll notify you by email if there is a significant delay.

Shipping rates and delivery estimates

Shipping charges are calculated and shown at checkout. Delivery estimates depend on your selected shipping method and destination.

Standard delivery: [5 to 7 business days]
Express delivery: [2–3 business days]
Free shipping: Available on orders over [amount], where applicable

Delivery times are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.

Order tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information, where available. Please allow up to [24–48 hours] for tracking to update.

International shipping

We ship to [countries/regions]. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Incorrect addresses

Please ensure your shipping address is accurate at checkout. We cannot guarantee changes once an order has been processed or shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, damaged, or delayed packages

If your package is lost, damaged, or has not arrived within the expected delivery window, contact us at custumstore@gmail.com with your order number. We’ll work with the carrier to help resolve the issue.