Return & Refund Policy

At custumme.store, customer satisfaction is our priority. We want you to shop with confidence and receive products that meet your expectations.

If you receive a damaged, defective, incorrect, or significantly different product, we are happy to assist you with a return, replacement, exchange, or refund, subject to the terms below.

📅 Return Period

We accept eligible return requests within 7 days of receiving your order.

Customers must contact us within 7 days of delivery to request a return or exchange.

Requests submitted after this period may not be accepted.

✅ Eligible Returns

A product may be eligible for return if:

• The wrong product was delivered.

• The product arrived damaged or defective.

• The product is missing essential parts or accessories.

• The product received is significantly different from the product description or order.

• The product has a manufacturing defect.

Returned products should be in their original condition and packaging, with all applicable tags, accessories, manuals, and other included items.

❌ Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, damaged, altered, or misused by the customer.

• Products damaged due to improper handling after delivery.

• Products without original packaging or essential accessories, where applicable.

• Products specifically marked as non-returnable on the product page.

• Clearance, sale, or promotional products where the listing states that they are final sale.

• Products that are not eligible for return due to hygiene, safety, or product-specific reasons.

🔄 Exchange / Replacement

If you receive a wrong, damaged, or defective product, we may offer a replacement or exchange, subject to availability.

If the same product is unavailable, we may offer an alternative solution or refund.

💰 Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed using an available payment method.

For Cash on Delivery (COD) orders, we may request your bank account or other appropriate payment details to process an approved refund.

Refund processing times may vary depending on the payment method and financial institution.

🚚 Return Shipping Charges

If the return is due to an error on our part, such as:

• Wrong product delivered

• Damaged product received

• Defective product received

custumme.store may cover the applicable return shipping cost.

For returns requested because of change of mind, personal preference, incorrect selection, or similar reasons, the customer may be responsible for the applicable return shipping charges.

📦 Damaged or Wrong Product

Please check your package when you receive it.

If you receive a damaged, opened, tampered, defective, or incorrect product, please contact us as soon as possible.

To help us process your claim, we may request:

• Order number

• Customer name

• Photos of the package

• Photos/videos of the product

• Shipping label photo

Please keep the original packaging until your claim has been resolved.

❌ Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled according to our return policy.

For COD orders, repeated refusal of dispatched orders may affect future COD availability.

🔍 Return Inspection

All returned products are subject to inspection.

A return or refund may be rejected if the product does not meet the eligibility requirements described in this policy.

⏱️ Refund Processing

Once we receive and inspect the returned product, approved refunds will be processed as soon as reasonably possible.

The time required for the refund to reach your account may depend on the payment method and financial institution.

📞 How to Request a Return

To request a return, exchange, replacement, or refund, please contact us with the following information:

Store: custumme.store
Order Number:
Customer Name:
Reason for Return:
Photos/Videos: If applicable

Our customer support team will review your request and provide the next steps.

📞 Contact Us

For any questions regarding your order or delivery, please contact us:

Email: custumstore@gmail.com

⚠️ Important

Return and refund eligibility may vary depending on the product category and the specific terms displayed on the product page.

Nothing in this policy is intended to remove or restrict any rights that customers may have under applicable Pakistani law.

custumme.store

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